Reply to all telephone calls and e mails received and all other communications within 7 working days
Be approachable, responsive and pro-active
Answer your phone call personally wherever possible and provide out of office voicemail facilities
Charge you only in accordance with our agreement
Copy you in on relevant correspondence
Keep you updated as to your case and costs position explaining the reason for any delays and inform you of significant changes to your case and its likely cost impact
Provide you with the soonest possible appointment
Deal with urgent matters on the day they arise where possible
Communicate clearly with you
Advise you fully at the end of the matter confirming if the matter will need to be reviewed, returning any monies on account to you and returning personal papers to you.
